Welcome to Medura! These Terms of Service (“Terms”) govern your use of the products and services provided by Medura (the “Agency,” “we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview of Services

Medura is a healthcare-focused digital marketing agency that helps dermatologists, cosmetic clinics, and hospitals attract and convert more patients through marketing and automation. Our services include, but are not limited to:

  • Facebook & Instagram Advertising
  • Google Ads Management
  • Landing Page Creation
  • WhatsApp & CRM Automation
  • Patient Acquisition & Lead Management Systems
  • Performance Tracking & Conversion Optimization

These services are designed to generate qualified patient leads, automate follow-ups, and help clinics grow consistently.

2. Eligibility

By using our services, you confirm that you are:

  • At least 18 years of age or of legal age in your jurisdiction.
  • Authorized to enter into a binding agreement on behalf of your clinic or organization.
  • Complying with all applicable laws and regulations in your region.

3. Client Responsibilities

When using Medura’s services, you agree to:

  • Provide accurate and up-to-date information about your business, services, and compliance requirements.
  • Use Medura’s services only for lawful and ethical medical marketing practices.
  • Ensure that your clinic complies with applicable healthcare advertising regulations.
  • Maintain confidentiality and protect any login credentials or access keys shared by Medura.

4. Service Delivery

We aim to deliver high-quality marketing and automation solutions; however, you acknowledge that:

  • Our services depend on third-party platforms such as Meta (Facebook, Instagram), Google, and WhatsApp Business APIs.
  • Medura is not responsible for downtime, API changes, or interruptions caused by third-party platforms.
  • The results of marketing campaigns may vary depending on location, audience behavior, and budget.
  • Medura reserves the right to modify, suspend, or discontinue any service with or without prior notice.

5. Fees and Payment

  • Fees for our services are outlined in your proposal, service agreement, or on our official website.
  • All fees are non-refundable unless explicitly stated otherwise.
  • Payments must be made in INR using the approved payment methods.
  • Delayed payments may result in service suspension or termination.

6. Intellectual Property

Medura retains ownership of all intellectual property rights related to its marketing systems, creatives, and automation setups. You are granted a limited, non-exclusive, and non-transferable license to use these materials solely for your business purposes during the term of service.

You may not copy, modify, redistribute, or reverse-engineer any proprietary tools or materials provided by Medura.

7. Data Privacy and Security

Medura is committed to maintaining the confidentiality and security of client and patient data. By using our services, you agree to our Privacy Policy, which explains how we collect, store, and protect information.

8. Limitation of Liability

To the fullest extent permitted by law, Medura shall not be liable for any:

  • Indirect, incidental, or consequential damages.
  • Loss of business, revenue, or profits resulting from campaign performance or third-party disruptions.
  • Errors, delays, or outcomes arising from inaccurate data or non-cooperation by the client.

9. Indemnification

You agree to indemnify and hold Medura harmless from any claims, losses, or damages arising from:

  • Your misuse of our marketing or automation services.
  • Violation of these Terms or applicable laws.
  • Any misleading or non-compliant medical advertising made under your brand name.

10. Termination

Medura reserves the right to terminate or suspend your access to services without notice if:

  • You breach these Terms.
  • Your actions harm Medura’s reputation or violate healthcare advertising standards.
  • Payment obligations are not fulfilled.

11. Modifications to the Terms

Medura may update these Terms periodically. Updated versions will be posted on our website, and your continued use of our services will constitute acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes shall fall under the jurisdiction of the courts of Haryana, India.

13. Contact Us

If you have questions or concerns regarding these Terms, please contact us at:

  • Email: contact@medura.in
  • Phone: +91-9873748347
  • Address: 33, 2nd Floor, Sector 48, Faridabad, Haryana - 121001

By using Medura’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.